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FAQ

COMPANY INFO
  • Where are you located?
    • We are located inside Mercado District Suite 151.
    • 4400 N 23rd St. McAllen, TX 78504
  • Where do the products come from?
    • All of our products come from big manufactures in China that are then imported to the US.​
  • How do I contact you?
    • You can contact us preferably by email at shopeverly3@gmail.com.​ We will get back to you as soon as possible.
SHIPPING & DELIVERY
  • When will I receive my order?

    • Please give us 1-2 business days to prepare your order. Once your order is ready to be shipped, we will send you an email with your tracking number through USPS. All orders will be received depending on your shipping method selection. First Class Mail will receive the order within 3-5 business days, Priority Mail will receive the order within 1-3 business days, and Priority Mail Express will receive the order within the next day.​

  • What do I do if I never received my order?

    • If you never received your order, please contact us immediately at shopeverly3@gmail.com for further instructions. ​

  • What do I do if I received a defective order?

    • If you received a defective order, please send us a picture of the order to our email for review. After reviewing, we would be happy to provide you with a full refund or exchange your order for something else.​

For more information, check out our Shipping Policy

 

RETURNS
  • Can I receive a refund?

    • Yes, after a request by email within 14 days of the date you received your item. Once we receive your item, our team will review your request and inspect the item. We will send you an email to confirm that we've received your item and are processing your request. If approved, the money will be refunded to your original method of payment within two weeks. For more information, check out our Return Policy.

  • How do I make changes on an order already placed?

    • If you would like to make a change to your order, please contact us immediately at shopeverly3@gmail.com and we would gladly assist you on making your change.​

 

 

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